Because we deal with food products, returns are handled carefully.

Damaged Goods

If products arrive damaged:

• Notify us within 48 hours of delivery
• Provide Video & Photographs of the damage
• Include order number and product details

Incorrect Items

If you receive incorrect products, contact our support team within 48 hours.

We will arrange replacement or refund depending on the situation.

Non-Returnable Items

Due to food safety regulations, opened or used food products cannot be returned unless defective.

Refund Processing

Approved refunds are processed within 15–20 business days.

Product Section

Excel sheet shared earlier for list of products, Product Categories, Packaging etc

Common On All Product

Storage Instructions

Store in a cool, dry place away from direct sunlight. Use within a reasonable time after opening and store according to product instructions.

Shelf Life

Typically, 6–24 months depending on product type.

Allergen Information

We follow EU food labelling requirements under EU Food Information Regulation 1169/2011.

Products may contain or be processed in facilities that handle:

• Gluten
• Peanuts
• Tree nuts
• Soy
• Sesame
• Milk products

Customers should always review the allergen declaration on product packaging.